Support & Downloads

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Contact Info
198 West 21th Street, Suite 721
New York, NY 10010
foton@qodeinteractive.com
+88 (0) 101 0000 000
Follow Us

 

hello@fynix.io

 

 

+91 9054753292

 

Refund Policy

At Fynix.io, customer satisfaction is our top priority. We are committed to ensuring you have a positive experience with our services. However, we recognize that there may be situations requiring a refund. This Refund Policy explains the conditions, eligibility, and process for refunds.
1. Eligibility for Refunds
Refunds are considered under the following conditions:
1.1 Service Not Delivered
If the product or service you purchased was not delivered as per the agreed terms or within the promised timeframe, you may request a refund.
1.2 Technical Issues
If technical problems with our platform significantly hinder your ability to use the service and these issues remain unresolved after reasonable efforts, you may qualify for a refund.
1.3 Billing Errors
Refunds will be provided in cases of accidental overcharges, duplicate transactions, or incorrect billing.
2. Exclusions
Refunds are not applicable in the following cases:
  • Completed Services: Refunds will not be issued for services already delivered or fulfilled.
  • User Misuse: Issues arising due to improper setup, misuse, or non-compliance with the platform’s instructions.
  • Subscription Plans: If you cancel your subscription mid-cycle, no partial refunds will be issued unless otherwise stated in the plan details.
  • Change of Mind: Refunds will not be granted simply because you no longer wish to use the service.
3. Refund Request Process
To ensure a smooth process, follow these steps when requesting a refund:
3.1 Contact Support
Send an email to hello@fynix.io with your refund request. Include the following information:
  • Full name
  • Contact details
  • Order ID or Invoice number
  • Reason for the refund request
3.2 Provide Supporting Evidence
Attach any relevant evidence, such as screenshots of the issue, transaction proof, or correspondence with our support team, to help us process your request quickly.
3.3 Submit Within the Refund Period
Refund requests must be submitted within 14 days of the purchase or the incident that prompted the request.
4. Refund Review and Approval
Once we receive your request:
  • Our team will review it to verify eligibility.
  • You will be contacted within 5–7 business days with an update.
If the refund is approved:
  • It will be processed within 10 business days.
  • Refunds will be credited back to the original payment method.
If the request is denied, you will be notified with an explanation and possible alternatives to resolve the issue.
5. Refund Timeline
The timeline for receiving your refund may vary depending on your payment method:
  • Credit/Debit Card: Refunds typically appear in your account within 7–10 business days.
  • Bank Transfers: Refunds may take up to 10–14 business days.
  • Third-Party Payment Processors: Timelines depend on their policies (e.g., PayPal or Stripe).
    • 6. Subscription Cancellation Policy
    For subscription-based services, you may cancel at any time. However, refunds for unused portions of the subscription period will not be issued unless specifically stated in the plan detail.
    7. Changes to the Refund Policy
    We reserve the right to update this Refund Policy at any time. Any changes will be reflected on this page, and it is your responsibility to review the policy periodically. Your continued use of Fynix.io indicates acceptance of any updates.
    Contact Us
    If you have any questions about this Refund Policy or need assistance, please reach out to us at hello@fynix.io We’re here to help and ensure your satisfaction with Fynix.io.